Warranty on Hardware and Software Services
At RescueTECH Regina, we are in the business of rescuing you from your technology problems. This means that if you have a computer problem, we want to get to the bottom of the issue. If we do not resolve the issue the first time, please let us know and we can take a look at it again.
Our warranty policy on our repairs:
Six months on hardware, what does this mean? Well if we replaced a hard drive, or a screen on your device we back the qualtity of our parts used in your reapir. If the parts used in the repair fail due to manufacture defect we will replace them again at no charge. Note - this does not cover damage caused after the repair, or unrelated to the repair, like dropping or otherwise causing damage to the device.
Seven days on service, what does this mean? Often when we look at a computer, we can resolve the issues without hardware replacement. Let's say a computer was not updating, or had a virus. This may require us to repair or reinstall software on the device. In these cases we cover the work done for seven days. Why only seven days? Well in our experience any issues related to software that were not fixed properly the first time will become known to the user within this period.
Why didn't you fix it right the first time?
When we fix a computer or a device we test the repair to ensure what we did solves the problem as reported by the customer. Sometimes we are unable to duplicate the issue, as reported by the customer. In other cases the issue may be related to a manufacturer software issue ie, bad Windows or Apple updates.
At RescueTECH we want you to be satisfied with our service. Should you have any questions with regards to any of our policies, including our warranty policy please contact us by phone at or DM us online.